Redwood Resilience Privacy Notice

This Privacy Notice is a public statement of how Redwood Resilience applies data protection principles to processing data. It will provide clarity on who is collecting the data, what data is being collected, and what is being done with the data.

Who we are

Redwood Resilience is a product developed by Redwood Resilience and Dr. Gail Wright, M.D.

This Privacy Notice governs the collection, storage and use of personal information collected by Redwood Resilience Limited, via the website at Redwood, through the desktop software ‘Redwood Resilience,’ and any 3rd parties used by the organization.

What We Collect

We ask for your name and email address when you signup to our service. This is our primary mechanism to identify you when you log in, and allows us to assign licenses to your account to enable you to use the software.

  • For licensing and security reasons we also collect your computer IP address, and your machine name.
  • We may additionally ask you for more information when you report a problem with the Redwood Resilience software, to enable us to help you in finding a solution.

What we do with your personal data

The personal data we collect will be used for the following purpose:

  •     To contact you from your initiated request for information or to speak with Dr. Wright.
  • To prevent abuse of the free trial license, for instance a single user signing up with multiple different email addresses.
  •     To send support messages to you, for any follow up from form communications.
  •     To send marketing emails to you (note that we only do this if you explicitly opt-in to marketing emails, a separate consent to accessing the software).

Our legal basis for processing personal data is as follows:

    Contract – when you sign up for services from Dr. Wright directly or Redwood Resilience you are entering into a contract with either or/and Redwood Resilience, for any of the products and services offered.

    Legitimate Interests – it is in our business interest that we do not open ourselves to abuse of the free trial provision.

    Consent – when you sign up to receive our email newsletter we will ask for your explicit consent to collect and store your personal data. This is not a requirement of the Redwood Resilience software, but an ‘additional extra’, and you may withdraw your consent at any time.

How is the data stored?

Data is stored in our secure North American data center, and backed up regularly offline. This data has heavily restricted access, to authorized personnel only.

The list below details all the third parties we share your data with, and some of these are located outside the EU. However, all of these companies are GDPR compliant, and we have signed a Data Processing Addendum (DPA) which complies with GDPR.

Who we share your personal data with:

To help us deliver Redwood Resilience we use various third party applications and services, with which we share your personal data, in order to deliver a better service.

How will the information be used:

Your personal data is primarily used in the process of creating and managing a user account. Licenses are assigned against a user account, which enables users to access and use the software. We do not collect or use any data unless a user signs up for an account in the first place, or voluntary contacts us via email or otherwise.

Additionally, we also use the data for the following reasons:

  •     To provide ongoing support, to help users successfully use the software, and introduce them to new or unused features.
  •     To track and resolve bugs and issues in the software.
  •     To send marketing emails, both product-related and informational/educational content (must be opted-into separately).

How long will the data be stored for?

The data will be stored for the lifetime of the service. One of the primary reasons we collect and store personal data is so that we can offer every user a free trial of the software, without the significant business risk that this offer be abused by users registering multiple trials from different email addresses.

By matching email address data with computer and IP address data, we can mitigate this risk and prevent abuse, since we have a much more accurate idea of who has tried the software previously.

Since this could occur at any future point in time, it is necessary for us to store this data up until the point where the business is no longer trading.

What rights do you have?

As the data subject, you have the following rights:

  •     The right to ask us to provide you with copies of personal information held about you at any time, free of charge.
  •     The right to ask us to update and correct any out-of-date or incorrect personal information held about you, free of charge.
  •     The right to opt out of any marketing communications that we (or any third party to whom we have disclosed your personal information with your consent) may send you.
  •     The right to have your personal information deleted and removed from our systems, and any 3rd parties whom we have shared your data with.

What happens if I ask for my personal information to be deleted?

We will need to close any account you may have with Redwood Resilience account, meaning you no longer have access to your account on the Redwood Resilience web site. We will then remove all records of your personal data from our internal data stores, and go through the user deletion process for each of our third parties with whom your personal data may be shared.

What we don’t and won’t ever do:

  • We don’t, and never will sell or rent your information to any third party.

What happens to my data during and after the free trial?

When you fill out a form or sign up for services with Redwood Resilience, you enter into a contract with us, for us to provide you with. During this period, and for a short time after, we will contact you through the information you have provided to provide services.

We will still however store your personal data.


The Redwood website uses cookies to distinguish you from other users of the website. This helps us provide you with a good experience when you browse the website, and also allows us to improve the website.

A cookie is a small file of letters and numbers that are stored on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

The cookies we use

We make use of the following cookies:

    Necessary cookies. These are cookies that are required for the operation of the Redwood website. They include, for example, cookies that enable you to log into secure areas of the website or make use of billing services.

    Statistics cookies. These cookies help us recognize and count the number of visitors and to see how visitors move around the website when they are using it. This helps us improve the way the website works, for example, by ensuring that users are finding what they are looking for easily.

    Marketing cookies. These cookies help us to understand if a user has shown interest in certain areas of our website, with the intention that we may use the data to deliver targeted ads, and to track the conversion performance of ads we run.

Third party cookies

Please note that third parties (e.g. Google Analytics) also set cookies, over which we have limited control. These cookies are primarily used for analytical purposes, to help us understand how visitors interact with websites by collecting and reporting information anonymously. No personally identifiable data is sent to third parties via cookies.

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

    “Google Analytic”s – this is a product that tracks user behaviour across the website. Google Analytics set some cookies to allow them to follow user paths and identify unique users. We have set up our Google Analytics code so that it does not set or store a UserID, and so that it anonymizes IP addresses. As such, no personally identifiable information is stored. Google Analytics also sets some cookies to build ‘remarketing lists’ for potential future marketing campaigns.

    “LinkedIn” – this is a social media platform that we occasionally use to run advertising campaigns. LinkedIn sets some cookies to track user journeys, and to build ‘remarketing lists’ for potential future marketing campaigns.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Further information about cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Redwood website. If you would like more information from an independent resource on a range of cookie-related issues, including how to change your browser settings.

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